Frequently Asked Questions (FAQs)

Soft Khaddi Heritage

Welcome to Soft Khaddi Heritage! Find answers to common questions about our products, orders, shipping, payments, and returns.

1. What products does Soft Khaddi Heritage offer?

We offer clothing and fashion products inspired by heritage, timeless style, and everyday elegance. Product details are available on each product page.

2. How can I place an order?

Browse our collections, select your preferred product, choose the available size or options, add it to your cart, and proceed to checkout to complete your order.

3. Do you deliver across Pakistan?

We aim to deliver across Pakistan, subject to courier service availability in your area.

4. How long does delivery take?

Estimated delivery is generally 2–5 business days for major cities and 3–7 business days for other areas after dispatch. Delivery times may vary depending on your location and courier service.

5. What payment methods do you accept?

Available payment methods are displayed at checkout. Cash on Delivery (COD) may be available in eligible locations.

6. How can I track my order?

If tracking is available, we will share the tracking details after your order has been dispatched.

7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed once an order has been processed or dispatched.

8. What is your return and exchange policy?

Eligible items may be returned or exchanged within 7 days of delivery, subject to our Return & Exchange Policy and product-condition requirements. Please contact us before sending an item back.

9. What should I do if I receive a damaged or incorrect item?

Contact our support team within 48 hours of delivery. Include your order number and clear photographs so we can review the issue and guide you through the next steps.

10. Can I exchange an item for a different size?

Size exchanges may be available, subject to stock availability and our exchange policy. Contact our team with your order number and requested size.

11. Are shipping charges refundable?

For change-of-mind returns, original shipping charges may not be refundable, subject to applicable law and our Return & Exchange Policy.

12. How can I contact customer support?

You can contact us using the email address or WhatsApp number listed on our Contact Us page. Please include your order number for order-related enquiries.

13. How can I find product sizes and details?

Please check the product page for available sizes, colours, descriptions, and other product information. If you need further assistance, contact our team before placing your order.

14. What happens if my order is delayed?

If your order has not arrived within the estimated delivery period, contact our support team with your order number so we can help you check its status.

15. Where can I read your store policies?

You can find more information on our Shipping Policy, Return & Exchange Policy, and Contact Us page.

Still have questions?

We're happy to help! Contact Soft Khaddi Heritage through our Contact Us page, and our team will assist you as soon as possible.

Soft Khaddi Heritage — Tradition, Quality & Timeless Style.