Contact information

Contact Us & Customer Support Policy — Soft Khaddi Heritage

At Soft Khaddi Heritage, your satisfaction matters to us. We are here to help you with your orders, products, deliveries, returns, exchanges, and any questions about your shopping experience.

1. How Can We Help You?

You can contact our team for assistance with:

  • Order status and delivery updates.

  • Product details, sizes, colours, and availability.

  • Shipping charges and delivery information.

  • Return, exchange, and refund requests.

  • Damaged, defective, or incorrect orders.

  • Payment and Cash on Delivery (COD) queries.

  • General questions, feedback, and suggestions.

2. Contact Information

For support, please reach out through the contact details provided on our website.

Store Name: Soft Khaddi Heritage
Email: [Add your customer support email]
WhatsApp / Phone: [03122121007]
Location: Pakistan

Please use your official order details when contacting us so we can assist you efficiently.

3. Order Support

For questions about an existing order, please include your order number and the name used at checkout.

If your parcel is delayed or you need to update your delivery details, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

4. Returns, Exchanges & Refunds

If you need help with a return, exchange, or refund, please review our Return & Exchange Policy and contact our support team before sending any product back.

For damaged or incorrect items, please provide your order number and clear photographs of the issue.

5. Response Time

We aim to respond to customer enquiries as soon as possible during our business hours. Response times may vary during weekends, public holidays, sales, and busy shopping periods.

6. Customer Care

We are committed to treating every customer respectfully and handling enquiries fairly. Our team will do its best to guide you towards an appropriate solution.

Thank you for choosing Soft Khaddi Heritage. We appreciate your trust and look forward to assisting you.

Soft Khaddi Heritage — Tradition, Quality & Timeless Style.