Shipping policy

Shipping Policy — Soft Khaddi Heritage

At Soft Khaddi Heritage, we are committed to delivering your orders with care. We want every customer to enjoy a smooth and reliable shopping experience, from placing an order to receiving their favourite pieces.

1. Order Processing

Orders are processed during our regular business days.
Please allow 1–3 business days for order processing before dispatch.
Orders placed on weekends or public holidays may take additional processing time.
During sales, festive seasons, or high-demand periods, processing may take longer.
Once your order has been dispatched, you may receive a confirmation or tracking update where available.

2. Shipping Destinations

We currently aim to serve customers across Pakistan, subject to courier service availability in the delivery area.

If your address is outside our serviceable areas, our team may contact you to discuss available options.

3. Delivery Time

Estimated delivery times after dispatch are:

Major cities: 2–5 business days.
Other cities and remote areas: 3–7 business days.

These are estimates, not guaranteed delivery dates. Delivery may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

Any free-shipping offers will be subject to the terms stated in the relevant promotion.

5. Cash on Delivery (COD)

If Cash on Delivery is available for your location, you can pay the applicable order amount when your parcel arrives.

Please ensure that your contact number and delivery address are correct and that someone is available to receive the parcel.

6. Order Tracking

If tracking is available for your shipment, we will share the tracking details through the contact information provided with your order.

Please allow some time after dispatch for tracking information to become active.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

Additional charges may apply if a parcel must be re-shipped because of incorrect or incomplete delivery information.

8. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will do our best to assist you and coordinate with the courier where necessary.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery. Include your order number and clear photographs of the item and packaging so we can review the issue and guide you through the next steps.

Any resolution will be handled in accordance with our applicable return and refund policy.